Help before and after your purchase
Frequently asked questions
Straight answers about the moods, the products, shipping and returns. If anything is missing, talk to us — the support is human.
Choosing a mood
What is an Ariumô mood?
It is a simple way to start with the feeling, not the product category. There are five: Care, Thank, Celebrate, Slow down and Be present. In each mood you will find sets and single items chosen for that moment. The set pages show the products included and the price.
Are the flowers natural?
No. They are scented soap flowers. They can stay on display and, later, be used according to the packaging instructions.
Can I choose the colour of the bouquet?
Yes. On soap flower bouquets and boxes with more than one colour, you choose the colour on the product page, subject to available stock.
Orders, shipping and payment
Where do you ship to?
At this stage we ship to mainland Portugal, the Azores and Madeira.
How much is shipping?
Standard shipping is €5.80. It is free on orders of €49 or more. The final amount is shown in the cart and at checkout before you confirm the purchase.
How long does delivery take?
Depende do que levas. Os presentes que temos em stock saem em até 2 dias úteis. As peças personalizadas, feitas à mão para ti, saem em até 5 dias úteis — na caneca com caricatura, os 5 dias contam de quando aprovas o desenho. Os prazos contam a partir da confirmação do pagamento. A partir daí a entrega fica nas mãos da transportadora: em Portugal Continental costuma demorar mais 1 a 2 dias úteis; nos Açores e na Madeira, mais 3 a 5 dias úteis. Em períodos de maior procura ou por motivos da transportadora, o prazo pode variar.
How can I pay?
You can pay by MB WAY or Multibanco (Portuguese payment methods). The total, shipping and payment method are shown before you confirm the order.
Returns and safety
Can I return an order?
You can notify us of withdrawal within the legal period of 14 days after receiving your order, subject to the exceptions set out in law. For hygiene and safety reasons, some products that are opened, used or without their original seal may not be eligible. See the page shipping and returns or talk to us before sending any item back.
What if a product arrives damaged or not as described?
Send us photos of the packaging and the product, along with the order number, as soon as possible. We will look into it and tell you the applicable solution, without limiting your legal rights.
Are the products vegan or not tested on animals?
We do not make those claims as a rule for the whole collection. When a characteristic is documented and confirmed, it is stated on the product page or label. If you need to confirm a specific item, talk to us before buying.
I have allergies or scent sensitivity. What should I do?
Read the label, the ingredients and the instructions before using. Do not ingest shower steamers or soap flowers. Stop using in case of a reaction and seek professional advice when appropriate. If you need the available information for a specific product, ask us before buying.
Where do the products come from?
Ariumô curates products from wholesale partners and manufacturers operating in the European market. Mandatory identification, instructions and warnings come on the product or its packaging. We can help you find the information for a specific item.
Is there someone I can talk to?
Yes. We reply by email and WhatsApp before and after your purchase. The brand is new; the support is human.
Still have questions? Talk to us.